At a glance

A practical method for keeping one shared care plan when two clinical teams are involved: a single plan of record, a written handover, an acknowledgement loop, and a clear rule for conflicting instructions.

When two clinical teams are involved, the risk is rarely that nobody wrote anything down. It is that two documents exist, both look current, and nobody is sure which one governs. The practical answer is to run one shared care plan with a named owner for each type of instruction, a written handover between teams, and a rule for what happens when the two sets of instructions disagree.

This guide describes a coordination method you can set up yourself. Clinical decisions, interpretation of results and prescribing stay with your licensed clinicians in both countries.

Step 1: Create one plan-of-record document

Choose a single document as the plan of record and treat everything else as background. It should carry a version date and a short header stating who wrote each part. A simple structure works well:

Instruction category Named author Last updated
Medication names and dosing Prescribing clinician Date
Monitoring schedule and who reviews results Clinician ordering the monitoring Date
Activity or travel restrictions Clinician who set them Date
Escalation triggers and who to call Clinician responsible for that phase Date

Filling in the author column is the part people skip. Without it, an old instruction can look like a current one. If a category has no named author yet, mark it as unconfirmed rather than leaving it blank.

Step 2: Ask for a written handover note

Before you leave Thailand, or before care transfers in either direction, ask the Thailand clinician for a short handover note addressed to your home clinician. A useful note answers three things in plain language:

  • What has been done so far, with dates.
  • What the home clinician is being asked to do — for example, monitoring, a review appointment, or simply holding the record.
  • What remains with the Thailand team, including who to contact and how.

Ask whether the note can be issued on letterhead or through the hospital’s usual record channel, and whether a copy can go directly to your home clinician with your consent. Sharing records requires your agreed recipient and method, so confirm both before anything is sent.

Step 3: Close the loop with an acknowledgement

A handover that was sent is not the same as a handover that was received and understood. Build a simple acknowledgement loop: each time the plan changes, the receiving clinician confirms receipt and flags anything unclear. Ask both teams what turnaround you should expect for a non-urgent acknowledgement, and write that expectation into your log. If no turnaround is offered, ask for a realistic one rather than assuming same-day replies.

Step 4: Agree a conflict rule in advance

Two teams can give different instructions without either being careless — for example, when a schedule was set before a result was reviewed. Decide now, while things are calm, what you will do if instructions conflict:

  1. Pause and do not choose between the two instructions on your own.
  2. Ask the clinician who prescribed the medication, or who owns that phase of care, for written clarification.
  3. Record the clarification, its date and its author in the plan of record.

Ask each team, in writing, who you should contact first if they disagree, and note the answer next to the escalation row of your plan. This is a question for your clinicians, not something a coordinator can settle.

Step 5: Keep a short update log yourself

You do not need a complex system. A dated list of three columns is enough: what changed, who changed it, and what was confirmed. Keep it with the plan of record and add to it after every call or message. If you are recording approximate dates from memory, say so rather than presenting them as exact.

Step 6: Use coordination support for relay, not interpretation

A coordination service can help with the administrative layer: organising existing records into a dated checklist, requesting a document from the hospital, relaying a written question to the right team, and tracking which items are still outstanding. It does not interpret results, decide treatment, or prescribe. If you want that kind of relay support for a handover between two teams, you can describe the records and questions involved; scope and any fees are confirmed individually.

Step 7: Plan for time zones and unreachable clinicians

Before you rely on a reply from another country, sort your open items into two groups:

  • Can wait for a routine reply: appointment requests, copies of reports, clarification of a written instruction that is not time-critical.
  • Needs local clinical advice now: anything your own clinician would want to assess in person, or any situation where you are unsure whether to continue, change or stop something.

For the second group, contact local clinical services rather than waiting across a time difference. Ask your home clinician in advance which local route they want you to use, and write it into the escalation row. Do not change medication on your own while waiting for a reply.

What good looks like a month later

You should be able to open one document and see: the current version date, who authored each instruction, what the other team has been asked to do, when they acknowledged it, and what to do if the two teams disagree. If any of those is missing, that is the next thing to request — not a new set of instructions.

Frequently asked questions

Who should hold the plan of record — me, my home clinic or the Thailand clinic?

Ask both teams. What matters is that one document is designated as current, carries a version date, and names the author of each instruction category. You can keep your own copy and update log alongside it, but the clinical content should come from the treating clinicians.

What if my home clinician will not accept instructions from a clinic abroad?

This is common and is a clinical and professional question for your home clinician. Ask them what they would need in order to feel able to work alongside the Thailand team — for example a written summary, specific records, or a named contact — and pass that request to the Thailand team rather than interpreting it yourself.

Can a coordination service contact both clinicians for me?

A coordination service can relay documents and written questions between the two teams with your consent, and track what is outstanding. It does not interpret results, decide treatment or prescribe, and it cannot guarantee a clinician's response time.

Your next practical step

Bring your coordination questions.

Ask about appointments, records, travel or the practical arrangements for your visit.

Ask about coordination support →