Requesting an IVF Appointment in Thailand: A Step-by-Step Guide for International Patients

Start with the clinic’s official contact channel

To request an IVF appointment with a clinic in Thailand, begin by finding the clinic’s own official contact method. Most hospitals and fertility centres list an international patient office, an enquiry form on their website, an official email address, and sometimes a phone or messaging number. Use an official clinic channel, or ask the clinic to verify the relationship and role of any third-party booking or coordination service. Before sending records or payment, confirm the intended recipient and channel with the clinic.

If you are unsure whether a contact is official, check the clinic’s main website and look for a page for international patients. A legitimate clinic will usually provide a way to verify its address, licence, and treating doctors. You can also ask the clinic to confirm the name and role of the person who replies to you.

What to include in your first enquiry

Your first message does not need to be long, but it should give the clinic enough context to route your request. Include:

• Your full name and age, and the same for your partner if applicable
• Your country of residence and preferred language
• A brief fertility history: how long you have been trying, any diagnosis you have been given, and whether you have had prior IVF or other fertility treatment
• A short summary of previous cycles, if any, including dates and outcomes
• Your preferred dates or timeframe for treatment, and whether you are flexible
• Whether you are asking for a remote consultation first or an in-person appointment

Keep the first message factual. You can ask the clinic what information they need next, and whether they require records in a particular format.

Records to prepare and send in advance

Clinics often ask for medical records before an appointment so the doctor can review your history. The exact list varies, but common items include:

• Cycle summaries from previous fertility treatment
• Hormone blood test results
• Ultrasound reports, including ovarian and uterine findings
• Semen analysis reports, if applicable
• A current medication list, including doses
• Any genetic testing reports or relevant family history

If your records are not in English, ask the clinic whether they need a certified translation or whether a summary in English is acceptable. Do not send original documents by post unless the clinic specifically asks you to. For privacy, use the clinic’s secure patient portal or encrypted email if available, and avoid sharing records on public social media.

Request a remote consultation as a separate step

A remote or video consultation is often a distinct step from booking an in-person appointment. In your enquiry, say clearly that you would like a remote consultation first. The clinic can then tell you what platform they use, what time zone they schedule in, and what records they need beforehand.

During a remote consultation, you can ask a licensed clinician about your diagnosis, treatment options, risks, reports, and your individual chances. The coordinating service can help arrange the appointment and assist with communication, but it does not diagnose or prescribe. Only the treating clinician can give you clinical advice.

Typical response times and follow-up etiquette

Response times vary by clinic and season. If you do not hear back within a week, a polite follow-up by the same official channel is reasonable. Include your original message or a reference number if you have one. Avoid sending the same request to many different addresses at once, as this can slow down processing.

If you are working with a coordination service, they can help track your enquiry and follow up on your behalf, but the clinic’s own team remains responsible for clinical decisions and appointment confirmation.

Confirm the appointment in writing

Once a date is offered, ask for written confirmation that includes:

• Date and time of the appointment, including time zone
• Name of the doctor you will see
• Whether an interpreter is provided and in which language
• Location, or video link for a remote consultation
• Any deposit or prepayment required, and how to pay it securely
• What to bring or send before the appointment

Keep this confirmation in a safe place. If you need to change the date, contact the clinic as early as possible using the same official channel.

What a coordinator can and cannot do

A patient coordinator can help you prepare your enquiry, organise your records, arrange a remote or in-person appointment, assist with travel and language needs, and help with follow-up communication after you return home. A coordinator cannot diagnose your condition, prescribe medication, determine your eligibility for treatment, or guarantee any clinical outcome. Those questions belong with the licensed clinician who reviews your case.

If you would like help preparing your enquiry, organising records or coordinating a remote or in-person appointment, contact Thailand PGT to discuss the support you need. Scope and fees are confirmed individually; the treating clinic confirms the appointment.

For more general information about preparing for treatment in Thailand, see our international patients page, our treatment process overview, and our patient resources.

Frequently asked questions

Can I request an IVF appointment by email?

Many clinics accept initial enquiries by email through their official address or website form. Include your basic details, a brief fertility history, and your preferred dates. The clinic will tell you what records they need and whether a remote consultation is available.

Should I send my medical records before the appointment?

Clinics often ask for records in advance so the doctor can review your history. Common items include cycle summaries, hormone and ultrasound reports, semen analysis, and a medication list. Ask the clinic whether non-English records need translation.

How do I know if a contact is an official clinic channel?

Check the clinic's main website for an international patient page or official contact details. If you use a third-party booking or coordination service, ask the clinic to verify its relationship and role. Confirm who will receive your records or payment, and ask the clinic to confirm the name and role of the person who replies to you.

Can a coordinator answer my medical questions?

A coordinator can help with preparation, records, booking, travel, and communication. Questions about diagnosis, treatment options, risks, reports, and your individual chances should be discussed with a licensed clinician.